Reviewed by: David Musick 07.16.2015
Instructions for the department’s Voicemail system
Accessing voice mailbox from your phone
Press the “Msgs” key on your phone
(Note: 1st time users enter extension as password, follow prompt to change)
Press 1 for new messages
Press 3 to change folders
Press 4 to change your password
Press 0 for mail box options
Press * for help
Press # to exit
Accessing mailbox from another phone
Dial access number 899. Enter mailbox number and press #. Enter password and press #.
Accessing mailbox from a phone outside the department
Use one of the following 2 methods
- From any phone, dial department’s main number 919-590-6000. Anytime during the greeting enter 899 followed by your mailbox (4 digit extension), press #. Enter password and press #.
- From any phone, call your own phone number and press star (*) during your greeting to enter the Voicemail menu.
Greetings are recorded or uploaded sounds that play to a caller when you don’t
answer the phone. You can upload a sound file from your computer, or record a greeting
using your phone.
• The default greeting is Switchvox reading your extension digits, after which the
caller can record a message.
• The greeting that Switchvox plays can be different if you are already on a call
(Busy greetings) or if you are just not answering the phone (Unavailable greetings).
To record a new message, access your mail box from one of the above methods.
Press 0 for mail box options
Option 1 Record Unavailable Message
Option 2 Record Busy Message
Option 3 Record Your Name
Option * Return to main menu
Option # Exit Voicemail
Access Mailbox. Press 4 to change password. Enter new password and press #. Enter new password again and press #
Voicemail Notifications can be delivered as Email or SMS text
Voicemail Notifications let you customize how you want to receive a notification when you get a voicemail message. You can setup multiple email addresses or SMS text, each with an email template and instructions for attaching the voicemail as a WAV file.
RECEIVE EMAIL NOTIFICATION TO YOUR EMAIL ADDRESS WHEN RECEIVING NEW VOICE MESSAGES:
RECEIVE TEXT (SMS) NOTIFICATIONS ON CELL PHONE WHEN RECEIVING NEW VOICE MESSAGES:
- AT&T – email@example.com
- Verizon – firstname.lastname@example.org
- T-Mobile – email@example.com
- Sprint PCS – firstname.lastname@example.org
- Virgin Mobile – email@example.com
- US Cellular – firstname.lastname@example.org
- Boost – email@example.com
- check with your specific carrier if not listed
Manage your voicemail directly from your phone’s interface using the Interactive Voicemail application. Watch this short video for an overview of how this works.
Interactive Voice Mail Video
To configure interactive voicemail for your phone, login to your extension.
Enter extension and password
From welcome screen select Features
Then Phone Features.
Under Msgs button Actions select Open Visual Voicemail
Scroll to bottom of page and click “Save Phone Settings”
The Voicemail System
When you call the Voicemail system, you have many options
• Listen to a message
• Forward a message
• Save a message
• Send a reply message
• Call-back the person who left a message
• Navigate voicemail folders
• Record greetings
This chart shows all options for the Voicemail System.