Voice Mail

Reviewed by: David Musick 07.16.2015

Instructions for the department’s Voicemail system

Accessing voice mailbox from your phone

Press the “Msgs” key on your phone

Enter password

(Note: 1st time users enter extension as password, follow prompt to change)

Press 1 for new messages

Press 3 to change folders

Press 4 to change your password

Press 0 for mail box options

Press * for help

Press # to exit

Accessing mailbox from another phone

Dial access number 899.  Enter mailbox number and press #.  Enter password and press #.

Accessing mailbox from a phone outside the department

Use one of the following 2 methods

  1. From any phone, dial department’s main number 919-590-6000. Anytime during the greeting enter 899 followed by your mailbox (4 digit extension), press #.  Enter password and press #.
  2. From any phone, call your own phone number and press star (*) during your greeting to enter the Voicemail menu.

Greetings

Greetings are recorded or uploaded sounds that play to a caller when you don’t

answer the phone. You can upload a sound file from your computer, or record a greeting

using your phone.

• The default greeting is Switchvox reading your extension digits, after which the

caller can record a message.

• The greeting that Switchvox plays can be different if you are already on a call

(Busy greetings) or if you are just not answering the phone (Unavailable greetings).

 

To record a new message, access your mail box from one of the above methods.

Press 0 for mail box options

Option 1 Record Unavailable Message

Option 2 Record Busy Message

Option 3 Record Your Name

Option * Return to main menu

Option # Exit Voicemail

Changing password

Access Mailbox. Press 4 to change password. Enter new password and press #.  Enter new password again and press #

Voicemail Notifications can be delivered as Email or SMS text

Voicemail Notifications let you customize how you want to receive a notification when you get a voicemail message. You can setup multiple email addresses or SMS text, each with an email template and instructions for attaching the voicemail as a WAV file.

RECEIVE EMAIL NOTIFICATION TO YOUR EMAIL ADDRESS WHEN RECEIVING NEW VOICE MESSAGES:

Go to http://phone.cs.unc.edu
Enter extension and password (same as voicemail).
Select Voicemail and Fax
Select Voicemail options
Select Voicemail Notifications tab
Select Create Voicemail Notification
Enter your email address
Select a template, and select Yes or No to indicate whether or not to attach
the voicemail WAV file to the email message.
Select Save Voicemail Notifications

RECEIVE TEXT (SMS) NOTIFICATIONS ON CELL PHONE WHEN RECEIVING NEW VOICE MESSAGES:

Go to http://phone.cs.unc.edu
Enter extension and password (same as voicemail).
Select Voicemail and Fax
Select Voicemail options
Select Voicemail Notifications tab
Select Create Voicemail Notification
Enter email to text address for your cell number (see examples below)
Select a SMS template, and select Yes or No to indicate whether or not to attach
the voicemail WAV file
Select Save Voicemail Notifications
  • AT&T – cellnumber@txt.att.net
  • Verizon – cellnumber@vtext.com
  • T-Mobile – cellnumber@tmomail.net
  • Sprint PCS – cellnumber@messaging.sprintpcs.com
  • Virgin Mobile – cellnumber@vmobl.com
  • US Cellular – cellnumber@email.uscc.net
  • Boost – cellnumber@myboostmobile.com
  • check with your specific carrier if not listed

 

Interactive Voicemail

Manage your voicemail directly from your phone’s interface using the Interactive Voicemail application. Watch this short video for an overview of how this works.
Interactive Voice Mail Video
 

To configure interactive voicemail for your phone, login to your extension.
http://phone.cs.unc.edu
Enter extension and password
From welcome screen select Features
Then Phone Features.
Under Msgs button Actions select Open Visual Voicemail
Scroll to bottom of page and click “Save Phone Settings”

 

The Voicemail System

When you call the Voicemail system, you have many options

• Listen to a message

• Forward a message

• Save a message

• Send a reply message

• Call-back the person who left a message

• Navigate voicemail folders

• Record greetings

This chart shows all options for the Voicemail System.

voicemail system