Areas of Support

A list of what Computer Services supports

Reviewed by Bil Hays 5/2/14

Operating system support (Windows/Linux/Mac)

installation
upgrades
patching
imaging
troubleshooting

Application support (standard and additional applications)

ordering
installation
upgrades
troubleshooting

Computer hardware maintenance (Dell/Lenovo/Apple primarily)

initial setup
troubleshooting
warranty and post-warranty repair

Backups

AFS
Windows
Linux
Macintosh

Computer security

monitoring
firewalls
intrusion prevention
antivirus control service

Email service

SMTP (mail forwarding, @cs.unc.edu, mail lists)
Google mail administration

Web services

department web server
CGI server
class web services
custom administrative web pages

Databases

administrative systems – development and support
user systems – limited disk space and backups

Other central software services

disk service (AFS, NFS)
version control services (CVS, Subversion, Git)
software update service
software distribution (Windows, Mac)
domain controllers, WINS service (Windows)
DNS, DHCP, NIS, LDAP, time
compute and login service (Linux)
calendar service (Google calendar)
ITWorks (administrative data) service

Network

standard production network
specialized research setups
wireless

Building security

access control
video

Computer and peripheral configuration and ordering

User accounts and disk space

Software licensing

Training: one-on-one and in groups

Help web pages

Telephones

voice connections
voice mail
moves

Projector installation and maintenance

Multimedia and video recording

Videoconferencing

Room control systems (AMX)

Graphics hardware support

Printers, copiers, and scanners

Equipment moves

Office furniture – moves and ordering

Electrical, HVAC, plumbing

Inventory

Special event support

Emergency support

Interface with campus support groups: OASIS, ITS and Others